Terms of Service

Terms of Service

Exclusive Aesthetic

Terms of Service

Candice Watson & Exclusive Aesthetic

From 1st September 2016 Candice Watson will be based on Harley Street, London and will travel to Dubai for appointments at the start of each month for 7 to 14 days to attend Dubai appointments at LCAS, Healthcare City, Dubai. For this reason Dubai appointments require 7 days notice to cancel or reschedule.

When an appointment is made a booking fee is applicable to secure the appointment. The booking fee is required to omit no shows. Booking fee costs are listed on our Dubai Price page HERE. All appointments are scheduled and managed by The London Centre for Aesthetic Surgery (LCAS), Healthcare City, Dubai. When making an appointment please supply your full name, mobile and email. We will invoice you on the email supplied to pay the booking fee. All booking fee payments are in GBP. Payments can be made using Paypal or popular Credit Cards. Payment instructions will be included in the invoice sent. In the unlikely event there is an issue with payment then please contact us through the invoice email or email info@exclusiveaesthetic.com. Payments can only be confirmed once we see the payment on our Paypal account associated with our booking fee system.

For procedures where one payment is required (and one booking fee) with top up or top ups included it is important you show up for your top up at the agreed time or cancel or reschedule giving 7 days notice prior. If you do not show up or inform us at least 7 days prior you will lose the scheduled top up and will be required to reschedule and pay for the top up missed. The required top up procedure will be charged at our standard rate applicable for each service.

Important

  • To cancel or reschedule a Dubai appointment please email info@exclusiveaesthetic.com or call +971 4 375 2393 at least 7 days prior to your scheduled appointment.
  • DUBAI cancellation or to reschedule requires 7 days notice.
  • UK cancellation or to reschedule requires 24 hours notice.
  • You will lose your booking fee if the required notice period is not given.
  • Advanced payment is a booking fee, the balance of your treatment cost is payable at the appointment.
  • The paid booking fee amount will be deducted from the treatment cost at the time of your appointment.
  • Treatment sessions are 15 minutes to 60 minutes. Consultations are 15 minutes. Informal free consultations are 5 minutes available between paying clients.
  • Consultation booking fee will be deducted from the treatment cost when you next pay. The consultation fee is not refunded if you decide to not go ahead with the treatment course.
  • All booking fees are in GBP and confirmed on request once received to Exclusive Aesthetic’s Paypal account.
  • All appointments are made in advance.
  • If you have any questions please email info@exclusiveaesthetic.com. For Dubai appointments please call LCAS reception on o4 375 2394. For UK appointments please email info@exclusiveaesthetic.com.

Cancellation and rescheduling 

7 days notice is required for Dubai appointments.

You will lose your booking fee if:

  • Less than 7 days notice is given for Dubai appointments
  • You do not show up for your appointment
  • You are more than 20 minutes late to your appointment without notifying us

Booking fee

The booking fee to secure an appointment is a booking fee and NOT the full amount. The balance is payable when you attend your appointment.

UK London Harley Street – please email.

UK Other Locations – please email.

DUBAI price list can be viewed HERE.

Booking Fee made through our website or by invoice are made to Exclusive Aesthetic Ltd’s Paypal account in GBP Sterling.

Consultations

Regrettably we are forced to charge a booking fee for our consultations due to an increase in no shows. If you proceed with the treatment the booking fee will be deducted from the treatment cost when you next pay.

Scheduled appointments

We presume if you schedule an appointment, you want to proceed with the procedure chosen. The booking fee will be deducted from the procedure cost when you pay for your appointment. We ask that you arrive 10 minutes before your scheduled appointment time.

Refunds

All refunds are subject to confirmation that the booking fee was received to Exclusive Aesthetic Ltd’s Paypal account and you have adhered to our cancellation requirements.

No refunds will be given if:

  • Less than 7 days notice is given for Dubai appointments
  • You do not show up for your appointment
  • You are more than 20 minutes late to your appointment without notifying us

Of course occasionally there are genuine reasons to cancel at late notice however when less than 7 days notice is given a refund is at the discretion of Candice Watson and Exclusive Aesthetic Ltd. Refunds may take up to 21 days to show in your account.

Making an appointment

All appointments are made by calling LCAS reception on +971 4 375 2393. Please supply your full name, email and mobile at time of scheduling.

Appointment reminders

We may use your email and mobile number to send email and text reminders of your appointment time. Maximum 2 text reminders per client (at 7 days prior and 1 day prior) will be sent via SMS to the mobile phone you supply when making an appointment.

Your email and mobile

We require your mobile and email to confirm appointments. We will add your contact details to our database and we may from time to time contact you to suggest other services we offer. We will not give your contact details to anyone else to use for marketing purposes.

Our Contact

Please email info@exclusiveaesthetic.com.